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With more than a decade of experience, Computing Concepts, Inc. provides a full array of Desktop Support Services. We know that supporting a heterogeneous desktop environment can be one of an IT manager's biggest challanges. As your Desktop Services partner, CCI's staff of seasoned IT professionals can help you meet that challange. Through our consultive approach, we develop solutions that satisfy your unique business needs and resource constraints.
CCI understands that your IT staff is responsible for end user productivity, which is directly linked to the availability of your resources. Superior support services are essential. Our service organization is comprised of trained, manufacturer-certified, and experienced technicians. CCI does not stop there, aggressively promoting ongoing training and development of all of our technical resources. We continually seek out the latest certifications and leading-edge technology, and then provide our technicians with the opportunity to apply this knowledge in a controlled environment. CCI tracks and manages dispatched service events including equipment installation, hardware services, operating system support, and workstation application diagnostics. For more complex situations requiring deeper technical skills, CCI's advanced engineering staff is always available to support the Desktop Services organization.
CCI provides customer-located help desk support for varied computing environments. Through consultative needs assessment, CCI capably designs the right level of support for our clients, drawing from our various technical skill sets. Our unique approach to ensuring continuity of desktop support includes cross-training of additional support personnel readily available in the event of increased workload, special projects, and scheduled or unscheduled staff absence.
CCI has the right skill sets to your situation. Our portfolio of services includes:
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- Help Desk
- Dedicated on-site technicians
- Dedicated network administrators
- Dispatch technicians
- Warranty Service
- Per call service
- Block of Hour Agreements
- Fully customizable Service Level Agreements (SLAs) offering selectable hours and days of coverage, response times, and sparing options
- Remote management of networked desktop systems (i.e., LANDesk, SMS, ZENworks)
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