Computing Concepts Inc.
Setting New Standards
A trusted technology partner for over 30 years
Innovative services deployed globally
Since 1988, Computing Concepts Inc. has built long term relationships with leading organizations providing customized IT solutions. Our innovative solutions help our partners transform their businesses and win in their markets. Today, we continue to maintain these partnerships even as our business has evolved. CCI continues to deliver beyond client expectations using our practical and tactical approach to solving problems and keeping innovation at the core of our business.
Who CCI Is
Proven Global L1/L2 & Asset Management Delivery
PwC — $100M+, 15 years
Emerson Electric — $10M/year
NY Times — 25 years
Federal Reserve Bank — 15 years
Global Delivery Footprint
US, Montreal, London, Scotland, Hong Kong, Japan, Hungary, Australia.
Follow‑the‑sun support with the ability to stand up new delivery locations as needed.
Flexible onshore/nearshore/offshore models optimized for cost, coverage, and risk.
CCI + Morgan Stanley History
A Longstanding Relationship with Morgan Stanley
17,000‑unit desktop refresh delivered early and under budget.
Supported the Dean Witter integration.
Built the first private bank database.
Rapidly scaled L1/L2 support during COVID to maintain service continuity.
Why CCI Is Uniquely Positioned
We understand Morgan Stanley's systems, governance, and expectations.
Our global scale, financial services expertise, and integrated AI capability make CCI the ideal partner for this modernization initiative
Modernization Goals
Reduce operational drag and improve consistency.
Strengthen compliance and audit readiness.
Enhance user experience and resolution speed.
Capture tacit knowledge and streamline workflows.
Introduce intelligent automation where it adds measurable value.
Current-State Challenges
High ticket volume and escalation friction.
Dependence on tribal knowledge.
Fragmented documentation and release coordination.
Increasing regulatory and audit pressure.
Rising operational cost and complexity.
Innovative services deployed globally
Integrated AI Orchestration
CCI's Integrated AI Capability
Private, behind‑the‑firewall AI engineered for regulated environments. Multi‑model intelligence: LLMs, extractive AI, statistical models, knowledge graphs. AI agents orchestrated within existing controls to improve accuracy and reduce manual effort.
Why L1/L2 + Release Management Is the Ideal Starting Point
These workflows touch every system and business unit.
They contain the richest operational knowledge and tacit expertise. Modernization here creates a safe, measurable foundation for broader enterprise intelligence.
The AI Needle Model
A single AI foundation that can be directed toward multiple outcomes.
service desk, asset management, release management, decision support, and more.
Long-Term Enterprise Intelligence Layer
As the AI learns incidents, systems, dependencies, and risk signals, it becomes the basis for:
Enterprise search
Compliance automation
Agentic automation across ITSM tools
Project management augmentation
Engagement Approach
Governance, Controls & Compliance
Aligned to Morgan Stanley's governance and risk expectations.
Explainability, auditability, and data residency controls.
Human‑in‑the‑loop oversight.
Detailed plans available upon request.
Reducing Risk and Total Cost of Ownership
Lower manual effort and fewer errors.
Faster, more accurate resolution.
Improved user experience and operational resilience.
Reduced TCO through intelligent automation and knowledge capture.
CCI's Engagement Approach
Current-state assessment and workflow mapping.
Modernization gap analysis and orchestration blueprint.
Tacit knowledge capture and AI readiness evaluation
Pilot → validation → enterprise scale with continuous optimization.
Why CCI
The Right Partner for Morgan Stanley
CCI brings the experience, scale, and financial services expertise required to modernize your support ecosystem.
Our integrated AI capability enhances efficiency and accuracy while maintaining the highest standards of security and compliance.
Together, we can build a modern, resilient, and intelligent support model — and lay the foundation for Morgan Stanley's future enterprise intelligence layer.
Practical and Tactical
in our approach to
solving problems
For over 30 years Computing Concepts Inc. has partnered with fortune 500 companies as well as SMEs to provide the infrastructure resources and support to help them realize their vision.
Founded to provide customized IT solutions for its clients’ technology investments, CCI differentiates itself through our multi-disciplined expertise, breadth of industry experience, and a total commitment to customer satisfaction.
Today, CCI is strategically positioned as a premium service provider offering complete end-to-end IT solutions with a commitment to developing and strengthening its relationship platform amongst its many clients, partners and employees.
We Take Pride in Our Numbers
32
Years of Experience
925
Consultants & Partners
12K
Customers Supported
6
Countries World Wide
5
Industry Recognitions
Our Clients
Delivering strategic capabilities where
you need it
