Managed IT Services
IT operations that never stop so your business doesn't either.
CCI provides comprehensive, end-to-end IT managed services and infrastructure management to corporate IT departments and data centers worldwide. As an AI technology service partner, we bring AI-driven automation, monitoring, and support into every layer of your IT operations so whether you need day-to-day operational support or a specific infrastructure, database, or application need covered, your environment is always running on the latest technology.
AI in Action
AI technology services built into every layer of IT operations
Keeping your business secure and operational is the foundation everything else is built on. As an AI technology service partner, CCI embeds AI technology services automated monitoring, intelligent triage, and AI-assisted resolution directly into our managed IT operations, so your business runs proactively, efficiently, and innovatively, with real accountability behind every ticket, patch, and platform.
Our Services
Five services, one accountable delivery team
Infrastructure Management
We provide infrastructure management services to corporate IT departments and data centers, with customized infrastructure support for applications including SAP Basis Admin (with an emphasis on NetWeaver), Oracle Database Admin, SQL Server Admin, DB2 Admin, and J2EE Admin for web services.
Database Administration
Our team of skilled database administrators provides comprehensive database management services to help you manage and optimize your data infrastructure ensuring your databases stay secure, scalable, and performing at their best, with continuous transformation rather than a one-time setup.
Information Technology & Product Development
We provide comprehensive information technology services to help businesses of all sizes achieve their technology goals, alongside product development services design, engineering, and strategy that help bring your ideas to life and get them ready for market.
AI-First Service Desk and Managed Support
AI-powered global managed services that resolve high-volume support work end-to-end, freeing your organization from operational burdens so it can focus on customers and growth.
Application Packaging
A full range of application packaging and virtualization services, with carefully designed tools to manage the software packaging process from assessment through development.
Why Choose CCI Managed Services
Six reasons IT leaders stay with us
01
AI technology services throughout automated monitoring, intelligent triage, and AI-assisted resolution built into how we run your IT operations, not bolted on afterward.
02
24/7 operational excellence proprietary tooling automates monitoring to reduce costs, while our experts ensure top performance and security.
03
Continuous transformation we don't just manage your infrastructure and databases, we help you continuously improve them.
04
On-demand, real-time support we become an extension of your team, not only as a trusted advisor but as a partner who implements the solutions you need.
05
On-time delivery flexible engagement models help you accomplish varied technology requirements in a time-bound manner, within budget.
06
One accountable delivery team experienced project managers, engineers, and technology specialists working as a direct extension of your organization.
Global Delivery
Follow-the-sun coverage, not a single overworked shift
Managed IT only works around the clock if the team behind it actually is. Our delivery model hands work off cleanly across time zones, so a ticket opened at midnight gets picked up by someone already awake and already briefed not queued until morning.
Disaster Recovery & Continuity
A recovery plan is only real once it's
been tested
Backup and recovery planning is built into the operating model from day one, not treated as a document that sits untouched until the day it's needed. We define recovery time and recovery point objectives with you, build the plan to hit them, and then actually test it on a schedule, not just after the fact so the first time a failover runs for real isn't the first time it's ever run at all.